The White Door: Basement Achievement (ARG) Walkthrough Guide

The White Door
By: Rusty Lake / Second Maze

The White Door is the latest point-and-click adventure game from Rusty Lake. It ties into the whole Cube Escape and Rusty Lake universe. It’s generally easier than their previous games, but if you get stuck, this walkthrough guide should help you. This section is for the Basement. Feel free to ask for extra help in the comments section.

Walkthrough:

Day 1 | Day 2 | Day 3 | Day 4 | Day 5 | Day 6 | Day 7 | Sarah | Basement | Achievements Guide

Basement:

NOTE: This is getting very long, so I’m splitting it into pages, as follows:

Website Clues | Test Answers & Hack | Doctor Login & Patient Info on Site | Basement Access in Game | Prisoner Names & Codes

Now that it’s January 22nd, we can access the Basement! This is how you do it:

During DREAM 3, if you do everything necessary to get the achievement, you’ll see a phone number on the TV. Call that number — +31202443854 — on a real phone and Mr. Owl will answer and tell you that the White Door is closed right now, but to visit http://www.mentalhealthandfishing.com/ after January 22nd.

First, watch this video uploaded to the Rusty Lake Youtube channel:

The video is about the body of Dr. Hoorn being found. At the end of the video, you see a black cube and some words being read backwards. If you reverse them, you get the numbers 7281003. This was used to unlock Robert Hill’s location on the map (see below) and no longer has a use.

You can try emailing them using the email address on their Contact page: [email protected]

There’s this interview with Dr. Hoorn:

If you copy the empty space after “Personally, I am a great art lover. I often visit museums and galleries, I have a particular interest in Van Gogh’s work:”

It says: “Bedroom in Arles

It’s referring to Cube Escape: Arles, and I’ll explain further down where it’s used.

It also tells you that Dr. Hoorn’s daughter’s name is Kirsten Hoorn. And it turns out she has her own YouTube channel! Here’s a video of her father playing ping pong:

She also has an Instagram account that provides other information that we need.

There’s also the About Us page:

The photo above the test shows the person checking off the first box, so the answer to the first question is the first box (or 1).

There’s another test answer on the Contact page image. If you open the photo in a new window, you can see it’s named photo_caring(2).png. It tells you that the answer to Question 2 is the first box.

Dr. J. Gonzalez has an X on his shirt pocket, which is another clue for the test. If you open the photo in a new window, you can it’s named gonzales3_5.jpg. He’s the 5th doctor on the page, so check off the 5th box for Question 3.

Figure 4 under Research mentions “cross the line” and the red and blue lines cross at 3, so that’s how we know that the answer to Question 4 is 3.

This photo under Research is another clue for the test. If you open the image in a new window, you can see it’s named photo_research(5).png. It tells you that the answer to Question 5 is the fourth box.

Figure 6 under Research looks like Braille.

It says:

ABLACK
CUBE

A BLACK CUBE! The answer to Question 6 on the test is A BLACK CUBE.

For Figure 7, note down the number for each bar and then translate it to a letter in the alphabet. So you get:

5, 14, 12, 9, 7, 8, 20, 5, 14, 13, 5, 14, 20

That spells out ENLIGHTENMENT, so the answer to question 7 on the test is ENLIGHTENMENT.

For question 8, view page source (html code) of the services page. You’ll see the code pictured below.

The decoding works this way: take 6th letter of Medit’a’tion = A, 1st letter of ‘C’ognitive Stimulation therapy = C, and so on. You will get A CABIN AT A LAKE. That’s the answer to Question 8 on the test!

Under Testimonials, look at the last one by Ursule Lasnick (9). The 9 tells you it’s the answer to the 9th question. And if you circle all the first letters of each sentence, you get MY CORRUPTED SOUL.

On the Homepage, you can see the text, “the past is Never Dead.” So the answer to Question 10 is NEVER DEAD.

Click on the little numbers below to continue to the next page of the walkthrough or click here.

Website Clues | Test Answers & Hack | Doctor Login & Patient Info on Site | Basement Access in Game | Prisoner Names & Codes

***
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carlosp
5 months ago

figure (7) in the research means ‘enlightenment’. 1 to a, 2 to b … 26 to z

nXs
5 months ago

On the interview pdf file
There’s a space after the text “interest in van gogh work: ”

The Space say ” Bedroom in Arles.” when you copy the space and paste it on

nXs
Reply to  nXs
5 months ago

also, RL has post a video on youtube & Facebook

Noah
5 months ago

The first image on the research page has five boxes, with the fourth one (going left to right) filled in. It may be a clue about which answers to fill out on the test.

Chris
5 months ago

Hello everyone who’s reading this comment. My name is Chris and I have some questions and conclusions about The White Door facility webpage.
What does happen now when you call that number? I emailed them about asking to replace the pass and login, and I was doing from Dr. Theo Hoorn face, I’m just curious what they will answer, if they even do so. I also Google all persons names in “Testimonials”, and there’s almost no info about them. You can also see that Dr. Theo Hoorn mention a particular Van Goghs work, that after : isn’t shown (it’s like deleted/removed).
UPDATE: I just found that name of Van Goghs work, it’s “Bedroom in Arles”, how I founded? I just opened pdf reader (on phone) and copied that empty place, pasted in browser and founded the name.
Those login creditials that you shown, none worked, so we just have to wait probably. When you are on Homepage, look at the right and see: Interview With Dr. Hoorn, Schedule an Appointment, Need some relaxation, Are you one of our Doctors. We need exactly that Need some relaxation tab, there you can see text where you can click to “ease your mind”, after clicking there at the top you gonna see white wide lane and fish swimming in it, without water. Idk if it’s useful, but it’s just a fact that it’s happening. Also, when you complete the test, even if you answer normally, the answer always gonna be – Mental state = 1%.
I think that’s all important things that I saw.

Bonus info:
Everything we know about The White Door facility: Number – +31202443854 (area code – Chicago, Ilinois)

Email address – [email protected]

Doctors – Dr. Theo Hoorn,
Dr. Catherine Adams,
Dr. Peter Clark,
Dr. T.K. Johnsson,
Dr. J. Gonzales,
The Manager (the only one without pfp and info, probably Mr. Owl).

Some clients names that already left a review on this facility – Ursule Lasnick[9] (idk why, but he has 9 in brackets next to his name), Rosanne Jensen, Harry Sollard, Julia Berger, Martin Weber, Thomas Romano.

And that’s all I guess. Hope this was somehow useful. GLHF

Cat
Reply to  Chris
5 months ago

The Phone Number is actually based in the Netherlands

Noah
5 months ago

This may have been mentioned already, but P. Clark is not yet working – though the password is “CATS”, the file just reads “name” and then “txt” when clicked. (It’s also possible this is part of the clue.)

Eri
Reply to  AppUnwrapper
4 months ago

TWDH is no longer working, and the hack on the website either.

Lina
5 months ago

(sorry if my english is bad)
the official account (@rustylakecom) on instagram uploaded a video about Theo Hoorn’s death. there is also a reversed voice message at the end of that video (it’s a number: 7281003). i’m not sure what to do with it

Lina
Reply to  AppUnwrapper
5 months ago

There’re also YT (Kirsten Hoorn) and IG (@kirstenhoorn) accounts with videos and photos of Dr. Hoorn. Maybe it can help us somehow?

Lina
Reply to  AppUnwrapper
5 months ago

I tried, but nothing happened

Noah
5 months ago

Dr. Gonzales, in his picture, has a box with an X in it on his shirt pocket. The box looks identical to the boxes on the test, and the x is the same as well. It’s also notable that Dr. Gonzales is the 5th doctor on the page, but is in the middle of his row (in between Johnson and the manager). This could be a clue as to what to put down on the test, especially for questions 4 and 5 (which did not appear in the original game).

Lara Lewis
5 months ago

Here’s what I’ve got so far:
In testimonials, there’s a 9 next to the name Ursule Lasnick. I think each of the numbered figures correlates to a question on the test, and there are certain figures (Dr. Gonzales, the photo in “Contact”) that have x’s on them. I’m still working out what goes to what, but I’m PRETTY sure they’re the answers to The Test.

Lara
5 months ago

So I ran the youtube video backwards, and it played a number: 7281003. I have no idea what to do with this, but it was clear as day.

Ale
Reply to  Lara
5 months ago

I don’t know.
If you find out, tell me.

April
5 months ago

Under testimonials, the last entry: capital letters spell out MY CORRUPTED SOUL

April
Reply to  April
5 months ago

(9) after name, so maybe the answer to test question 9??

Oli Pj
5 months ago

The file name of doctor Gonzales‘ picture is gonzales3_5, so the answer of question 3 is 5.
The file name of the image on ‘contact’ has a (2), so I think the answer of the second question is 1.
The graphs on ‘fig.4’ on ‘researches’ hit at “3”, so question 4 would be 3.
The File name of the first picture on “research” has a (5), so I guess question 5 has the answer 4.
The Answer to question 6 must be “a black cube”.
The Answer to 7 must be “enlightenment”.
The Answer to “9” must be somewhere in the testimonial of Urluse Lasnick, but I have no hot idea.

To the other answers, I have no clue.

Oli
5 months ago

The file name of doctor Gonzales‘ picture is gonzales3_5, so the answer of question 3 is 5.
The file name of the image on ‘contact’ has a (2), so I think the answer of the second question is 1.
The graphs on ‘fig.4’ on ‘researches’ hit at “3”, so question 4 would be 3.
The File name of the first picture on “research” has a (5), so I guess question 5 has the answer 4.
The Answer to question 6 must be “a black cube”.
The Answer to 7 must be “enlightenment”.
The Answer to “9” must be somewhere in the testimonial of Urluse Lasnick, but I have no hot idea.

To the other answers, I have no clue.

Lara
Reply to  Oli
5 months ago

I think 8 is something to do with the Bedroom in Arles from the interview.

Jessie
Reply to  AppUnwrapper
5 months ago

The Homepage second paragraph says “Your memories will always be safe at the White Door – the past is Never Dead.” I think #10 is Never Dead

jinsoul
Reply to  Oli
5 months ago

also the file name of the photo above the test is 1 and in the photo 1 is marked, i suppose the answer to question 1 is 1, negative

jinsoul
5 months ago

i think that “a black cube” on the braille thing is the answer to the 6th question on the test

Hiphory
5 months ago

you could see the message
“White Door-the past is Never Dead”
on the ‘Homepage’
so I think the answer of question 10 is “Never Dead”

jinsoul
Reply to  Hiphory
5 months ago

you’re right, i did all written things on the walkthrough and comments including this and i did it

jinsoul
5 months ago

the answers are:
q1: 1
q2: 1
q3: 5
q4: 3
q5: 4
q6: a black cube
q7: enlightenment
q8: a cabin at a lake
q9: my corrupted soul
q10: never dead

Oli PJ
5 months ago

So i got the right answers.
1
1
5
3
4
A BLACK CUBE
ENLIGHTENMENT
A CABIN ON A LAKE
MY CORRUPTED SOUL
NEVER DEAD
(The last on is in the text of the starting homepage).

Try it and watch 🙂

Lina
5 months ago

Answers for the security check:
1. What is the name of your daughter?

Kirsten

2. What is your secret ingredient for the beet soup?

Vodka

3. What is the name of your dog?

Paco

4. What is your favorite painting?

Bedroom in Arles

5. Which tree do you like the most?

Chestnut

6. What is your favorite family game called?

Sjoelen

7. What your high score with ping pong?

53

0PastelGirl0
5 months ago

1.At test page there is a pic. I think it could be an answer on first question.
2.And Im sure there is something with services page, but I don’t know what exactly.
3.Maybe code 7281003 need to use in a game?

Lucas Mainiero
5 months ago

T Hoorn’s password is TWDH but it can only be used in Sarah’s level

Neekah
Reply to  AppUnwrapper
5 months ago

After you put the right test answers, a reboot of the system is happening. You need to choose T Hoorn as a login and code from his death video as a password. Technical service is unavailable, so you need to proceed to security check (press S). After that you answer to security questions (list and ansewrs are below). Finally, you get the password TWDH.

Lina
Reply to  AppUnwrapper
5 months ago

You need to choose T. Hoorn’s acc (enter “4” at the HACK page), then enter any word for the password and then enter S for the security check. If you’ll answer all the questions correctly, the system will remind your password (TWDH!). But it can be used at the “Doctor Login” too. Log in as T_Hoorn and use the password (TWDH!) for secret files

Chris
Reply to  Lucas Mainiero
5 months ago

It only works on pc version? Im trying on mobile The White Door, it doesnt work.

Chris
Reply to  AppUnwrapper
5 months ago

Actually, nvm, I dont have the latest version xD, gonna get latest real fast and do all the achievments and other stuff.

Alex
5 months ago

Cell codes

A 87524
D 87263
H 98374

Lapa
Reply to  Alex
5 months ago

How did you get these numbers?

Alex
Reply to  Lapa
5 months ago

The whole white door community is looking worldwide for the 10 cubes. 3 were found based on the hints in the secret fils on T. Hoorns account. In italy, england and russia. These are the codes of them. The other 7 are in nederland, south korea, canada, usa, japan, poland and china.
Or check discord.

Lapa
Reply to  Alex
5 months ago

Yep, the Cube locator and documents at Doctor login.

Bill
Reply to  AppUnwrapper
5 months ago

Log into ‘doctor login’ on the website using T_Hoorn, and password TDWH! In ‘documents’ there are files of people indicating locations in real world. I guess when people find one they send the code in ‘cube locator’ and it will be revealed. On the ‘cube locator’ page currently there are 4 codes revealed other than robert hill.

Lapa
Reply to  Alex
5 months ago

C 12763

Bill
Reply to  Lapa
5 months ago

I see this C 12763 but somehow the door wont open?

April
5 months ago

Is D Margaret Eilander from Paradise?

Noah
5 months ago

The person in room D is the grandma from rusty lake paradise.

Lina
5 months ago

To identify people in cells you need to open the “Doctor Login” section on the website. Then log in as T_Hoorn and the password is TWDH! (with an exclamation mark). There you can find their names and read about them. I don’t know for sure but I think to find cell codes we need to find all the cubes first. In the “document” section there are also hints about where exactly cubes are located, and in the “cube locator” section there are cubes that have already been found (and cell codes of their owners).

Chris
5 months ago

I guess again, thats not important, but i found one morse code in http://www.mentalhealthandfishing.com/doctor_login/server/Yuliana_Kazantseva/ (if you need to login use login as T_Hoorn and pass as TWDH! ) the file name is Recording7.1.mp3 and there’s a morse code, I was sitting like 10-15 min and the morse code is – …. . -.-. ..- -… . -.-. .- -. -… . ..-. — ..- -. -.. .. -. – …. . -… .- .-. –..– -… . -.-. .- .-. . ..-. ..- .-.. = THECUBECANBEFOUNDINTHEBAR, BECAREFUL. Hope it can help somehow, I didn’t even get time for those cell codes and basement xD.

Delaney
5 months ago

The codes to unlock the doors in the basement are found on the cube locator on the website. Only a few of the cubes have been located though, so we have to figure out the clues in the patient files to find the rest